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If you need to use a flash drive, you will need to download a utility called RUFUS to create it. Double Click the File Explorer on the upper left of the Desktop. This is a link for a ISO of version "pmagic_2013_08_01" which is the last free version, and which is not available from the original publisher any longer.īurn it to a CD as an image, or to a flash drive if you don't have a CD\DVD drive, and boot with it. I can only think of one thing to try before resorting to reformatting the drive.ĭownload Parted Magic and use it's Linux based "File Explorer" to see if it will read your files. It is also possible that the drive was not formatted properly by the laptop and\or the laptop corrupted the files when it copied them. It is also possible that it is not getting enough power through the USB port if that is it's only power connection.

I canceled and decided to see if there is something else I should do.

Tried it on another pc using windows and was asked to format the hard drive. I just purchased it in January and have barely used it. I'm okay with losing the data that has been saved if I have to lose it, but I would like to be able to use the hard drive. I've also tried using the tool (check for errors) in the Local Disk properties and received the notice "The disk check could not be performed because Windows can't access the disk" I tried to check disk using the Command Prompt and received a notice "The type of the file system is NTFS" and it stops checking or repairing the drive. The file or directory is corrupted and unreadable" I saved some files from my old laptops (had old windows system) onto my passport external HD several months ago and now I am trying to access those files on my passport on my new laptop (acer with Windows 10) and I am getting the